Refund policy

Last Updated: September 16, 2026

At DeskBloom, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.

1. 30-Day Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item should be in substantially the same condition in which you received it, with all included parts and accessories where applicable. We may also require your order number, receipt, or other proof of purchase to locate and verify your order.

Please contact us before returning any product. Returns sent without first contacting our customer support team may experience processing delays.

2. Free Returns

Eligible returns within the 30-day return period are free of charge.

To begin a return, contact us at:

Email: support@deskbloom.shop
Phone: +1 250 486-5636

Please include your name, order number, the item you wish to return, and the reason for your return.

If your return is accepted, we will provide instructions regarding how and where to send your item. Please do not send a return to our business address unless specifically instructed to do so by our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs showing the issue. This information helps us review the problem and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.

4. Non-Returnable Items

Certain products may not qualify for return where returning them would be inappropriate for health, hygiene, safety, customization, or legal reasons.

Items that have been materially damaged, altered, or misused after delivery may also be ineligible for a return unless the issue resulted from a defect present when the item was received.

If you are unsure whether your item is eligible, please contact us before initiating a return.

5. Exchanges

If you would like a different item, model, or variation, please contact our customer support team. Where an exchange is available, we will provide the applicable instructions.

Availability of replacement products cannot be guaranteed.

6. Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because DeskBloom currently provides free worldwide shipping on eligible store orders.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing or has been dispatched. If an order has already shipped, you may request an eligible return after receiving it.